At Keep Good Trip, we understand that sometimes plans change. Our goal is to make the booking process as easy and transparent as possible. Please review our cancellation and refund policy below.

Cancellation Policy

You are welcome to cancel your booking up to 48 hours before the scheduled start time of your tour for a full refund. Cancellations made within 48 hours of the scheduled tour time are not eligible for a refund. In the case of a no-show or if you fail to arrive for your scheduled tour without prior notice, your booking will be considered canceled, and no refund will be issued.

To cancel or modify your booking, please contact our customer support team at [support@keepgoodtrip.com] or by phone at [ 055-957-2236]. You may also manage your booking directly through your account on our website. In your cancellation request, please include your booking reference number, the date of your tour, and your contact information. Once your cancellation is confirmed, we will process the refund to your original payment method. Refunds typically take 3 to 5 business days to process.

Refund Policy

If you cancel your booking within the specified 48-hour cancellation window, you will be eligible for a full refund. If, for any reason, we are unable to fulfill your booking, such as extreme weather conditions or operational issues, we will offer you a full refund or the option to reschedule your tour to another date that is convenient for you.

In the event of a tour cancellation by Keep Good Trip due to unforeseen circumstances, you will be fully refunded. If applicable, the payment will be returned to the original payment method used during the booking process.

Non-Refundable Items

Some services or additional products that are added to your booking, such as private tours or special transportation, may be subject to different refund terms. These specific terms will be clearly outlined at the time of booking, and such items may not be eligible for a refund under this policy.

Changing Your Booking

If you wish to modify your booking, such as changing the date or time of your tour, please contact us at least 48 hours prior to your scheduled tour. We will make every effort to accommodate your request based on availability. If we are unable to accommodate the requested changes, our standard cancellation policy will apply.

Exceptional Circumstances

We recognize that sometimes unexpected situations arise. In the case of illness, family emergencies, or other extraordinary circumstances, we will review your case on an individual basis. We aim to offer flexibility where possible, and our customer support team will assist you in making the necessary arrangements.

Contact Information

For any cancellation or refund inquiries, or if you need to modify your booking, please do not hesitate to contact us. Our customer support team is available via email at [support@keepgoodtrip.com] or by phone at [ 055-957-2236]. Our business hours are Monday to Friday, 9 AM to 6 PM (GMT).

Important Notes

By booking a tour with Keep Good Trip, you acknowledge and agree to the terms outlined in this cancellation and refund policy. We reserve the right to modify or update this policy at any time. Customers are encouraged to review this policy periodically for any changes. Any modifications will be communicated to customers as necessary.

Thank you for choosing Keep Good Trip. We look forward to providing you with a memorable and enjoyable tour experience.